The guest relationship layer for luxury hotels

Loved here.
And everywhere after.

Hotels run operations on a PMS. They run the guest relationship on nothing. Doraki is that layer — a family of quiet, white-label products that turn every moment of a stay into memory and revenue.

No app · No selling · No work for your staff

Start with the concierge

concierge · AI
Book me a couples massage tomorrow around 4?
Two therapists are free at 16:00 in the Garden suite. Shall I confirm?
Confirmed · Couples Massage
Tomorrow 16:00 · Garden suite · Elena & Marco
Natural-language booking across spa, dining, golf & experiences.

The gap

The stay creates a moment of love. The connection breaks at every seam.

Guests don't know the spa can be booked ahead. The magic dissolves at checkout. Three months later they remember the feeling — but not the hotel's name. Doraki keeps those moments alive: before, during and after the stay.

PMSoperations · solved
Channel manageroperations · solved
POSoperations · solved
The guest relationship Doraki

The operations stack is crowded. The relationship layer is empty.

One platform across the whole stay

Before

Book the spa, the table, the court before arrival.

During

Concierge, dining, experiences — in the guest's pocket.

Checkout

Take home what they fell in love with.

After

A gift voucher brings them back — and brings new guests.

The products

Each one closes a seam. All speak one quiet voice.

During the stay

Spa

A dual-resource booking engine that thinks like a spa: therapist and room together, couples treatments, turnaround time, add-ons.

  • Live therapist schedule
  • Sick-day auto-reassignment
  • Couples & 2-therapist bookings
spa · schedule
Elena
Sofia
Marco
10:0011:0012:0013:0014:00
Deep Tissue · 60′
Hot Stone · 90′
Facial · 45′
Aroma · 60′
Therapist off sick — 4 bookings auto-reassigned, guests notified.
During the stay

Sports

Padel, tennis and multi-use courts booked from the guest's phone, with a live availability grid for the team.

  • Real-time court availability
  • Quick-book for staff
  • Marketplace sync (Playtomic)
sports · courts
16:00
17:00
18:00
19:00
20:00
Padel 1
Padel 2
Tennis
Booked OpenPadel 2 · 18:00 just booked
During the stay

Dining

Table reservations and pre-orders with dietary flags the kitchen actually sees — charged straight to the room.

  • Tables & pre-orders
  • Allergen & diet badges
  • Charge-to-room
dining · table
Reservation
Amara · Table for 2
20:30
Terrace
Heirloom tomato, stracciatella Veg
€18
Line-caught sea bass GF
€32
Slow-cooked lamb, vine leaves
€28
Pre-ordered & charged to room — kitchen has the dietary flags.
Beyond the stay

Gift Vouchers

Branded gift vouchers that land in Apple & Google Wallet, redeem at any outlet, and post balances back to the PMS.

  • Apple & Google Wallet
  • Real-time balance
  • PMS-synced redemption
gift vouchers · wallet
Aurelia
Gift voucher
€250
AURE · 7F3A · 2B91
Scan to redeem at any outlet
Add to Apple Wallet Google Wallet
At checkout

Souvenirs

A QR take-home layer: scan opens a curated boutique, the gift box arrives on checkout day. A farewell gesture, not a purchase.

  • No-app QR storefront
  • Curator's edit, not a catalogue
  • Wrapped & delivered
souvenirs · take-home
Scan — no app
The Collection
Delivered at checkout
Wrapped, with a note
Scan → curated shop → gift box on checkout day.
For the hotel

Photo Studio

Turn a staff snapshot into a boutique product shot with AI — so every listing looks editorial without a photographer.

  • Snapshot → editorial
  • On-brand, in seconds
  • No photographer needed
studio · AI photography
Snapshot
generating
Editorial
Turn a staff snapshot into a boutique product shot — in seconds.

One platform

Separate moments. One backbone.

Not three features bolted together — one company built on the same principles for every layer: quieter than the hotel, revenue share not fee, curated not catalogue.

White-label

Guests see the hotel. Doraki appears only in the footer.

One guest identity

Spa, sports and dining all contribute history to the same person.

Bundle & bill as one

Mix products into a single plan with effective-dated pricing.

Sits above your stack

Posts to your PMS — never replaces it. No migration.

The partnership

We earn only when you earn.

Revenue share, not a fee

We earn a percentage of what guests choose to take home. No upfront cost, no platform fee.

Free pilot period

The first three months are on us. If guests don't engage, you don't pay.

Hospitality first, always

Every product and every send is curated with your team. If it's not a fit, it doesn't ship.

Run the guest relationship on Doraki.

See it on your own property. We'll set up a live demo with your outlets, your brand, your menu — in days, not months.